Terms of use

1. Objective of Standard Terms and Conditions

The objective of the Standard Terms and Conditions is to determine the provisions for the PlayPlanet (“PlayPlanet” or the “Company”) and Users’ rights, duties, and responsibilities in using the website provided by the Company (the “Service”). The Standard Terms and Conditions shall apply mutatis mutandis to electronic transactions using cable/wireless PC internet, smartphone (i-Phone and android phones, etc.) applications and mobile web, etc. unless contrary to their intrinsic characteristics.

2. Definition

① “Company” refers to PlayPlanet. It can also refer to a virtual workplace such as website, smartphone application, and mobile web, etc. established for the purpose of providing PlayPlanet’s goods or services to its Users
② “User” refers to Members and non-Members that access the Company and receive the Service provided by the Company pursuant to the Standard Terms and Conditions.
③ “Member” refers to any person who provided his/her personal information to the Company and thereby subscribed for membership, constantly receives the Company’s information, and is able to continuously use the Service provided by the Company.
④ “Host” refers to any Member who registered Travel with the Company and provides guidance and experience to Travellers that purchased the relevant Travel.
⑤ “Traveller” refers to any Member that accessed the Company’s website and purchased Travel registered by Host.
⑥ “Travel” refers to a conduct of Host providing guidance and experience to Traveller in a region visited by Traveller.

3. Display and Amendment of Standard Terms and Conditions

① The Company shall display the contents of the Standard Terms and Conditions, names of business and representative, address of business place (including address of place that can handle customer complaints), phone number, email address, business registration number, notification number for telecommunication sales business, and personal information manager on the first service page (front page) of the website so that the Users can easily find (provided, however, the contents of Standard Terms and Conditions shall be placed so that the Users can view on a linked screen).
② The Company may amend the Standard Terms and Conditions to the extent that it does not violate the relevant laws and regulations such as the Act on Consumer Protection of Electronic Commercial Transactions, the Regulation of Standard Terms and Conditions Act, the Framework Act on Electronic Documents and Transactions, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Door-to-Door Sales Act, and the Consumer Protection Act.
③ Where the Company amends the Standard Terms and Conditions, the Company shall prepare the current Standard Terms and Conditions, the amended Standard Terms and Conditions, the date of amendment, and the reasons for amendment and display them from 7 days prior to the amendment date to the date immediately preceding the amendment date.
④ Where the Member continues to use the Company’s Service after the announced date of amendment, the Member shall be presumed to have consented to the amended Standard Terms and Conditions. Any Member that does not consent to the amended Standard Terms and Conditions may terminate the Service Contract anytime at will.
⑤ Any matters undecided in the Standard Terms and Conditions and interpretation of the Standard Terms and Conditions shall follow the Act on Consumer Protection of Electronic Commercial Transactions, the Regulation of Standard Terms and Conditions Act, the Korea Fair Trade Commission’s Consumer Protection Guidelines in Electronic Commercial Transactions, and other relevant laws and regulations or commercial practice.

4. Type and Scope of Service

① The Company shall perform the following types of work.

  1. Provision of details and functions for Host to register Travel
  2. Provision of information about Travel, goods or services registered by Host to Traveller
  3. Execution of Travel Contract between Traveller and Host brokered by the Company
  4. Provision of schedule details and execution of Travel Contract tailored to Traveller’s request
  5. Other works determined by the Company

② The Company is not a supplier or operator of Travel registered by Host. The Company does not possess the ownership right of registered Travel. The responsibilities for the relevant Travel information and transaction contracts shall be borne by Host.

5. Suspension of Service

① The Company may temporarily suspend the provision of Service in cases of repair and maintenance, replacement, and malfunctioning of IT facilities such as computer and disconnection of communication , etc.
② The Company shall compensate the losses suffered by the Users or third parties due to the temporary suspension of provision of Service under the grounds in Article 5(1). Provided, however, the Company shall not be required to compensate the losses if it proves the absence of intent or fault on the part of the Company.
③ Where the Company is unable to provide the Service due to the reasons such as conversion of business type, withdrawal of business, or merger between companies, the Company shall notify the Users via the methods under Article 8 and compensate the Users pursuant to the terms and conditions originally offered by the Company.

6. Membership Subscription

① The Users apply for membership subscription by providing the membership details on the subscription template provided by the Company and indicating their agreements to the Standard Terms and Conditions.
② The Company registers the Users who applied for membership subscription under Article 6(1) unless any of the following grounds is applicable.

  1. Where the User had previously lost the membership;
  2. Where there is a false, omitted, or erroneous detail in the registered information;
  3. Where the User subscribed for a purpose in breach of the relevant laws and regulations or a purpose of defeating the social custom;
  4. Where there are insufficient facilities or technological problems for the Company’s operation of Service; and
  5. Where the User’s age is less than 17 years old.

7. Withdrawal and Loss of Membership

① The Members may ask for the withdrawal of membership at anytime and the Company shall process the membership withdrawal.
② The Members shall comply with the Company’s Standard Terms and Conditions and shall not commit any conduct that may obstruct the Company’s work. In case of the following conducts, the Company may restrict or withdraw the membership. The relevant member shall compensate the Company for any losses the Company suffers as a result of such restriction or withdrawal.

  1. Where the Member registers false details at the time of membership application;
  2. Where the Member threatens the order of electronic commercial transaction by obstructing other Member’s use or misusing other Member’s detail, etc.;
  3. Where the Member, using the Company, commits a conduct that is prohibited by law or the Standard Terms and Conditions or contrary to the public order;
  4. Where the Member misuses other person’s information;
  5. Where the Member conducts business activities using the Service without the Company’s prior written consent;
  6. Where the Member transfers, leases, or otherwise offers as security to other parties the rights to use the Services or any other contractual status with the Company;
  7. Where the Member reproduces the information acquired through the Service for purposes other than the use of Service, uses the said information in publications and broadcasting, etc. or provides to third parties without the Company’s prior consent;
  8. Where the Member distributes insulting or defamatory contents or coarse and obscene information that is contrary to the public order;
  9. Where the Member collects other person’s personal information;
  10. Where the Member ridicules or threatens other User or constantly inflicts pain or inconvenience to a particular User; or
  11. Where the Member commits a conduct that is in breach of the provisions specified in the Standard Terms and Conditions.

8. Notification to Members

① Where the Company intends to notify the Members, it may notify via the email address and SMS that the Members pre-agreed with the Company.
② Where the Company intends to notify unspecified masses of Members, the Company may substitute the individual notices with a posting of notice on the Company’s message board for 1 week or longer. Provided, however, the Company shall serve individual notices for matters that have material impact on the transaction with the relevant Member.

9. Provision of Information and Display of Advertisements

① The Company may provide to the Members various information that are deemed necessary for the Members during the use of Service via announcement, email, post mail, SMS, or phone, etc. Provided, however, the Member may refuse to receive email, etc. at anytime except transaction-related details under the relevant laws and regulations and responses to customer inquiries, etc.
② The Company may display advertisements in relation to the operation of Service on the Service screen, website, and emails. The Member that receives emails with advertisement may indicate his/her refusal to receive such emails and the Company shall provide to the Member a method of refusal to receive such emails.

10. Duty of the Company

① The Company shall not commit a conduct that is prohibited under law and the Standard Terms and Conditions or contrary to the public order. The Company shall exercise its best efforts to provide the Service in a constant and stable manner pursuant to the Standard Terms and Conditions.
② The Company shall be equipped with a security system for the purpose of protection of User’s personal information (including credit information) so that the User can safely use the Service.

11. Duty over Members’ Personal Information

The terms and conditions under the Company’s Personal Information Protection Policy shall be applicable.

12. Duty over Members’ ID and Password

① Except in the cases covered by Article 11, the duty to manage IDs and passwords shall be borne by the Members.
② The Member shall not cause his/her ID and password to be used by third parties.
③ Where the Member loses his/her ID and password or recognizes that his/her ID and password is being used by third parties, he/she shall immediately notify the Company, and if the Company provides guidance, he/she shall follow such guidance.

13. Duty of Host

Host agrees to the following duties.

  1. Host shall precisely explain and lawfully proceed with Travel to be registered.
  2. Travel registered by Host will be registered after the Company’s examination procedure. Therefore, Host shall not compel the registration of Travel.
  3. Host shall specify all standard terms and conditions applicable to Travel including cancellation and refund.
  4. Host shall comply with local laws while conducting Travel.
  5. Host agrees to the use of personal information for the Company’s activities.
  6. Host shall agree to the Company advertising all of the submitted Travels by various methods under the Company’s discretion.
  7. Where a person registers Travel on behalf of Host, the person has the authority to connect the Company with Host. The Company may deem the person as Host.

14. Duty of Traveller

Traveller agrees to the following duties.

  1. Traveller shall comply with the conditions and provisions designated by Host.
  2. Other person may make the necessary payment on behalf of Travellers for Traveller’s Travel to the extent permissible under law. In this case, the Standard of Terms and Conditions for Usage shall be applicable to Traveller.
  3. Traveller shall comply with local laws while conducting Travel.
  4. Traveller shall not compel Host and other Travellers about commercial or religious matters.
  5. Traveller shall not disclose to other Users the personal information of Host received after making a reservation for Travel.
  6. Traveller shall comply with all standard terms and conditions applicable to Travel including cancellation and refund.

15. Compensatory Damages and Exemption

① With respect to the losses incurred to the User or third parties due to the Company’s intentional or gross negligence, the Company shall compensate within the scope of losses typically incurred.
② Where there is a loss to the Company due to the User’s violation of the provisions in the Standard Terms and Conditions, the User in violation of the Standard Terms and Conditions shall compensate all losses inflicted by the Company.
③ The Company shall be exempted from any and all liabilities and responsibilities in each of the following grounds.

  1. Where the Company is unable to provide the Service due to natural disaster, war, and other equivalent force majeure events, the Company shall be exempted from all liabilities and responsibilities in relation to the provision of Service.
  2. Where any loss is incurred due to the suspension of telecommunication service or failure to provide the telecommunication service in an ordinary manner by the relevant key telecommunications business operator, the Company shall be exempted from all liabilities and responsibilities.
  3. The Company shall be exempted from all liabilities and responsibilities in case of losses incurred due to inevitable grounds such as repair, replacement, regular maintenance, and construction / work, etc. of Service facilities.
  4. The Company shall not be liable or responsible for the interruption of or losses in relation to the use of Service for a fault attributable to the User.
  5. Where a loss is incurred due to the User’s computer error, or where a loss is incurred due to the User’s insufficient provision / writing of his / her personal information and email address, the Company shall not be liable or responsible for such losses.
  6. The Company shall not be liable or responsible for the User’s failure to obtain or the User’s loss of the expected profits from the use of Service.
  7. The Company shall not be liable or responsible for the User’s loss incurred due to materials received during the use of Service. Furthermore, the Company shall not be liable or responsible to compensate any mental or psychological damages of the User suffered due to the other User during the use of Service.
  8. The Company shall not be liable or responsible for the contents that the User posted on the Service including reliability and precision of various information, materials and facts.
  9. The Company does not have any duty to intervene in any disputes occurred between the Users and between the User and third parties in relation to the Service, and the Company shall not be liable or responsible for any related or resulting losses.
  10. The Company shall not be liable or responsible for any losses related to the use of Service that the Company provides to the User for free.

16. Attribution of Company’s Copyright and Restriction of Use

① All copyrights and other intellectual property rights in relation to any works produced by the Company shall belong to the Company.
② With respect to the information for which the intellectual property right belongs to the Company amongst the information that the User acquired during the use of the Company, the User shall not reproduce, transmit, publish, distribute, broadcast, or use by other methods or cause third parties to use without the Company’s prior consent.

17. User’s Posts and Copyright

① Posts refer to any Travel, writing, photos, various files and links that the User registered on the Company’s website.
② The copyright of Posts shall belong to the User that posted such Posts. Provided, however, the Company may use the registered Posts for the purposes of operation, display, transmission, distribution, and marketing of Services for free without the Member’s separate approval. Alternatively, he/she shall consent to the transfer of Posts to third parties.
③ Where the Company intends to use the User’s Posts by a method other than the methods prescribed under Article 18(2), the Company shall obtain the User’s consent in advance by the means of phone, fax, or email, etc.
④ Where any loss or other problem has occurred to third parties due to the User’s Posts, the User shall be liable and responsible for such loss and problem and the Company shall not be liable or responsible in relation to the foregoing.
⑤ The Company may undertake related measures such as display, suspension, revision, deletion, move, or refusal to register Posts falling under any of the following cases without the User’s prior consent.

  1. Where the Post seriously insults or defames another User or third parties;
  2. Where the Post distributes or links to contents that are in violation of public order and social customs;
  3. Where the Post incites illegal reproduction or hacking;
  4. Where the Post infringes on third party’s copyright and thereby receives a request for suspension of display;
  5. Where the Post advertises for the purpose of profit;
  6. Where the Post contains a content that is related to crime from an objective point of view;
  7. Where the Post infringes other User or third party’s copyright and other rights;
  8. Where the Post contains political judgments or religious views and the Company determines that it is inconsistent with the characteristics of Service;
  9. Where the Post is in violation of the rules for Posts provided by the Company or inconsistent with the characteristics of posting board; and
  10. Where it is determined that the Post is in violation of other relevant laws and regulations.

⑥ Posts will not be deleted in any of the following cases even after the Member terminates the contract for usage.

  1. Redisplayed in the form of storage or collection by others;
  2. Form combined or linked with other’s Post; and
  3. Form displayed in the Company’s common display board and marketing channels

18. Method of Payment of Fees

With respect to the method of payment of fees for Travel, goods, and services purchased from the Company, the User may select any one of the followings.

  1. Online deposit without a bankbook, deposit to virtual account, and real-time account transfer
  2. Various types of card payments including prepaid card, debit card, and Korean and overseas credit cards
  3. Paypal

19. Terms and Conditions of Fees

① Fee structure

  1. Host’s display of Travel products is free. Where Traveller purchases Host’s Travel product, the Company retains a certain portion of the total purchase price as a brokerage commission.
  2. Where Traveller requests for tailor-made Travel schedule, the Company shall receive a fee for certain planning and arrangement provided by the Company.
  3. The Company’s fee policy may be amended, and it may be amended in future after notifying the details of amendment in fee policy and Service commission.

② Traveller’s terms and conditions of fees

  1. At the time of purchase of Travel, Traveller shall provide the details of credit card and billing address.
  2. The relevant fee will be immediately processed through the relevant card and the User shall guarantee his/her authority over all payment methods.
  3. Any update of changes including Traveller’s billing address and expiry date of credit card shall be immediately updated on the Company’s account information.
  4. Any objections about fees are possible only within 60 days from the date of payment of fees.
  5. In case of breach of the Standard Terms and Conditions for Usage, the Company may terminate the User’s account and Service, and any fees paid in relation to the use of Company’s Service shall not be refunded.

③ Host’s terms and conditions of fees

  1. The Company shall deposit the proceeds to Host within 10 days from the date of commencement of Travel.
  2. Any objections about proceeds are possible only within 60 days from the date of deposit of proceeds by the Company to Host.
  3. Where Host resides in Korea, the Company may withhold any tax amount to be borne by Host under the relevant tax and related laws and regulations from Host’s proceeds. Where Host resides in overseas (outside of Korea), Host by himself or herself shall pay any tax amount required under the relevant country’s laws and regulations and the Company shall not bear any form of liability or responsibility in relation to the tax payment of Host residing in overseas.
  4. Host shall inquire about any liabilities in relation to taxes with his/her lawyer, accountant, or tax accountant. If necessary, he/she may add taxes on Travel’s fee.

④ Refund and cancellation

  1. The User shall comply with the Company’s Cancellation and Refund Policy.

⑤ Donation

  1. Host may make a promise to donate a portion of proceeds to a certain organization. However, the Company shall not be liable or responsible for the performance of such donation.

⑥ Tax

  1. Hosts shall be responsible to pay all taxes applicable to Travels posted on the website (excluding those taxes about the Company’s net profit).

20. Dispute Resolution

① The Company shall establish and operate a damage compensation handling organization for the purpose of reflecting a justifiable opinion or complaint presented by the User and handle the compensation for the relevant damages.
② The Company shall exercise its best efforts to handle any complaints and opinions presented by the User without any delay. Provided, however, where a prompt handling is difficult, the Company shall notify the User of its reasons and schedule for handling.

21. Jurisdiction and Governing Law

① The interpretation of the Standard Terms and Conditions and disputes between the Company and User shall be governed by Korean law.
② Litigation between the Member and User occurred during the use of Service shall be referred to the court with jurisdiction under the Civil Procedure Act.



Additional Clause

① The Standard Terms and Conditions shall be effective from February 4, 2014.

Additional Clause

① The Standard Terms and Conditions shall be effective from December 1, 2016.